Cleaning Service Terms & Care Limitations

Professional Care. Clear Expectations. Peace of Mind.

At FloorPro Hawaii, we take pride in providing professional cleaning services with integrity, attention to detail, and respect for your property.

Our goal is to achieve the best reasonably obtainable cleaning results while protecting the materials entrusted to our care.

Professional cleaning can substantially improve the appearance and condition of many surfaces. However, certain stains, odors, discoloration, material defects, and existing damage cannot always be corrected through cleaning.

The following terms explain our service procedures, customer responsibilities, and cleaning limitations.

These terms apply to services provided by FloorPro Hawaii unless a separate written agreement specifies otherwise.

1. Preliminary Estimates & Final Pricing

Online estimates are preliminary and are based on information supplied by the customer.

This information may include:

• Approximate square footage.
• Number and type of rooms.
• Surface materials.
• Cleaning conditions.
• Furniture selections.
• Stain and odor descriptions.
• Accessibility.
• Requested additional services.

FloorPro Hawaii reserves the right to inspect the property and verify measurements, materials, and cleaning conditions before confirming the final service price.

The final price may differ from an online estimate when the actual cleaning requirements differ from the information originally provided.

Any material change to the approved scope or price will be explained to the customer before the additional work begins.

No additional work requiring an increased charge will be performed without customer authorization.

Submitting an estimate request does not create a confirmed appointment or obligate either party to proceed with the cleaning service.

2. Stain & Spot Removal Limitations

FloorPro Hawaii uses professional cleaning methods and appropriate cleaning chemistry to address soil, spots, and stains whenever reasonably possible.

However, complete stain removal is not guaranteed.

Some stains may be permanent because of:

• Chemical reactions.
• Dye transfer.
• Bleaching.
• Prior cleaning products.
• Heat exposure.
• Age of the stain.
• Fiber composition.
• Material deterioration.
• Previous attempts at stain removal.

Examples include certain permanent dyes, bleach damage, ink, rust, paint, and chemical stains.

Professional cleaning cannot restore original color where the fiber or material has already experienced permanent color loss.

A stain remaining after appropriate professional treatment does not, by itself, mean the cleaning service was performed improperly.

FloorPro Hawaii will avoid unnecessarily aggressive treatments when the risk of material damage outweighs the likely cleaning benefit.

3. Pet Urine, Odors & Contamination

Pet urine, biological contamination, and deeply embedded odors can penetrate beneath the visible carpet or upholstery surface.

Contamination may extend into:

• Carpet backing.
• Carpet padding.
• Subfloor materials.
• Upholstery padding.
• Furniture frames.
• Porous building materials.

Surface cleaning may reduce visible staining and odors without completely eliminating contamination beneath the surface.

FloorPro Hawaii does not guarantee complete elimination of pet urine odors, smoke odors, mildew odors, or other persistent smells through routine cleaning alone.

Additional remediation may be recommended.

Such remediation may require separate pricing, specialized services, or replacement of affected materials.

Odors may become more noticeable temporarily during or after moisture-based cleaning.

If microbial contamination or substantial water damage is suspected, FloorPro Hawaii may decline routine cleaning and recommend an appropriately qualified specialist.

Routine cleaning does not constitute mold remediation, disinfection, or restoration unless expressly included in a separate approved scope of work.

4. Existing Carpet Conditions & Damage

Professional cleaning may reveal previously concealed carpet defects, including:

• Delamination.
• Loose seams.
• Ripples or buckling.
• Worn fibers.
• Existing discoloration.
• UV damage.
• Permanent traffic-lane wear.
• Previous chemical damage.
• Deteriorated backing.
• Pre-existing stains.
• Existing pet damage.

Certain defects may be concealed by soil or furniture before cleaning.

FloorPro Hawaii cannot guarantee that cleaning will restore worn carpet fibers or correct existing structural carpet damage.

FloorPro Hawaii is not responsible for damage attributable solely to pre-existing defects, inherent material weaknesses, or previous improper cleaning, except to the extent that FloorPro Hawaii's own conduct contributes to the damage.

If a significant risk is discovered before or during cleaning, FloorPro Hawaii may recommend a modified method or discontinue treatment of the affected area.

5. Upholstery & Delicate Fabrics

Upholstery fabrics vary considerably in construction, dye stability, backing materials, and cleaning requirements.

Some materials are particularly vulnerable to moisture, heat, agitation, or cleaning agents.

Potential material-related problems include:

• Dye bleeding.
• Shrinkage.
• Watermarks.
• Browning.
• Texture distortion.
• Color changes.
• Existing fabric weakness.
• Separation of backing materials.

FloorPro Hawaii will assess cleaning suitability and select appropriate methods based on available material information.

Manufacturer cleaning instructions and care labels will be considered when available.

A successful cleaning result cannot be guaranteed for every material or pre-existing condition.

FloorPro Hawaii may decline work on materials that present unacceptable cleaning risks.

Specialty fabrics and natural fibers may require additional evaluation or referral.

6. Area Rugs & Natural Fibers

Area rugs may contain unstable dyes, delicate foundations, adhesives, or natural fibers requiring specialized care.

Some rugs may experience changes in appearance when previously concealed wear, staining, or dye instability becomes visible.

FloorPro Hawaii may require additional assessment before cleaning:

• Wool.
• Silk.
• Jute.
• Sisal.
• Seagrass.
• Coir.
• Antique rugs.
• Handmade rugs.
• Specialty natural-fiber materials.

Routine onsite rug cleaning does not guarantee the removal of permanent discoloration or correction of structural defects.

FloorPro Hawaii reserves the right to decline cleaning when material suitability cannot be reasonably established.

7. Tile, Grout & Natural Stone

Professional tile and grout cleaning is intended to remove appropriate surface contamination and accumulated soil.

Cleaning cannot necessarily correct:

• Cracked tile.
• Missing grout.
• Broken grout joints.
• Etched stone.
• Permanent discoloration.
• Deteriorated grout.
• Failed sealers.
• Pre-existing moisture damage.
• Existing scratches.
• Damaged finishes.

Porous stone, natural stone, and specialty floor finishes may require separate assessment and specialized cleaning methods.

FloorPro Hawaii does not guarantee that grout will return to its original color.

Grout sealing and other protective treatments must be specifically included in the approved scope of work.

A protective treatment does not make grout, stone, or other materials completely stain-proof or maintenance-free.

8. Reappearing Stains & Wicking

Certain stains may reappear after cleaning because residues beneath the surface migrate upward during drying.

This process is commonly called wicking.

Reappearing spots may also result from remaining contamination, pre-existing residues, or material conditions.

FloorPro Hawaii cannot guarantee that every previously treated stain will remain permanently invisible after cleaning.

If a spot reappears, customers are encouraged to contact FloorPro Hawaii promptly.

We will evaluate the concern and determine whether additional treatment is appropriate.

Additional treatment is not guaranteed to remove permanent or deeply embedded stains.

9. Drying Times & Post-Cleaning Care

Drying times depend on:

• Material type.
• Humidity.
• Air circulation.
• Temperature.
• Cleaning conditions.
• Moisture retention.
• Building ventilation.

FloorPro Hawaii cannot guarantee a specific drying time unless expressly agreed in writing for a particular service.

Customers should follow any post-cleaning care instructions provided by FloorPro Hawaii.

These may include:

• Maintaining airflow.
• Using fans or air conditioning.
• Limiting foot traffic.
• Keeping pets and children away from wet areas.
• Avoiding furniture replacement until appropriate.
• Exercising caution on damp surfaces.

Customers should use reasonable care to prevent slips, falls, furniture staining, or recontamination while surfaces are drying.

FloorPro Hawaii remains responsible for its own legally actionable conduct.

10. Customer Disclosure Responsibilities

Customers are asked to disclose known issues that may affect cleaning safety or results.

These may include:

• Previous chemical treatments.
• Bleach spills.
• Existing water damage.
• Loose carpet seams.
• Delaminated carpet.
• Unstable upholstery dyes.
• Specialty or natural fibers.
• Pet urine contamination.
• Previously applied sealers.
• Existing tile or grout defects.
• Electrical or access concerns.
• Unusual material-care restrictions.

FloorPro Hawaii may rely on the information reasonably provided during the estimate and inspection process.

Failure to disclose known material concerns may limit the effectiveness of cleaning or require changes to the service plan.

This provision does not eliminate liability for FloorPro Hawaii's own negligent conduct.

11. Furniture, Personal Property & Access

Customers should secure or remove valuables and fragile items before cleaning begins.

Examples include:

• Electronics.
• Antiques.
• Collectibles.
• Fragile decorations.
• Loose personal belongings.
• Important documents.
• Delicate furnishings.

FloorPro Hawaii does not automatically include moving heavy or specialized furniture as part of standard cleaning.

Items such as pianos, aquariums, entertainment systems, large cabinets, and exceptionally heavy furniture may remain in place.

Furniture moving must be agreed upon before the work begins.

Customers should provide reasonable access to the cleaning areas and disclose relevant property restrictions.

Pets should be appropriately secured during cleaning operations.

FloorPro Hawaii may pause or discontinue work if conditions present a significant safety concern.

Required Utilities — Electricity & Running Water

FloorPro Hawaii requires access to functional electricity and running water at the service property to perform professional cleaning services.

The customer or authorized property representative is responsible for ensuring that safe, accessible electrical outlets with adequate power, a working source of running water within the home or building, and reasonable access to these utilities are available throughout the scheduled appointment.

The customer authorizes FloorPro Hawaii to use the property's electricity and water as reasonably necessary to complete the approved cleaning services.

If either utility is unavailable, insufficient, unsafe, or interrupted, FloorPro Hawaii may delay, suspend, decline, or reschedule the affected cleaning services.

FloorPro Hawaii is not responsible for delays or incomplete work attributable solely to unavailable customer-provided utilities, except to the extent caused or contributed to by FloorPro Hawaii.

Customers should notify FloorPro Hawaii before the appointment if utility access may be unavailable or restricted.

Any applicable rescheduling or cancellation charges must be separately disclosed and agreed upon before they are imposed.

12. Inspections & Service Concerns

FloorPro Hawaii aims to inspect completed work and provide customers with an opportunity to discuss the results.

Customers are encouraged to report visible concerns as soon as reasonably possible, preferably within three business days after service.

This requested reporting period helps FloorPro Hawaii investigate while relevant conditions can still be documented.

It does not eliminate rights or remedies available under applicable law.

When a concern is reported, FloorPro Hawaii may request:

• A description of the issue.
• Supporting photographs.
• Access to inspect the affected area.
• Relevant information about prior conditions.

FloorPro Hawaii will review the concern and determine an appropriate response.

Depending on the circumstances, a response may include inspection, additional cleaning, corrective work, or another appropriate resolution.

No specific remedy is guaranteed before the circumstances have been evaluated.

13. Liability & Property Damage

FloorPro Hawaii is committed to exercising reasonable professional care while performing authorized cleaning services.

FloorPro Hawaii does not assume responsibility for losses attributable solely to:

• Pre-existing damage.
• Normal wear.
• Inherent material defects.
• Manufacturer-related defects.
• Previously applied incompatible products.
• Undisclosed material restrictions.
• Conditions outside FloorPro Hawaii's reasonable control.

These limitations apply only to the extent permitted by applicable law.

Nothing in these terms excludes or limits FloorPro Hawaii's responsibility for damage caused by conduct for which liability cannot lawfully be excluded or restricted.

Nothing in this policy waives customers' non-waivable rights or remedies under applicable consumer protection laws.

A customer's acknowledgment of cleaning limitations does not constitute an agreement to excuse unlawful conduct.

Any more restrictive liability limitation, damages cap, waiver, or indemnification provision must be separately reviewed and approved by qualified Hawaiʻi legal counsel.

14. Commercial & Specialty Projects

Commercial cleaning projects may involve specialized requirements, including:

• Hotels.
• Resorts.
• Commercial offices.
• Conference facilities.
• Ballrooms.
• Common areas.
• Property management accounts.
• Large-scale floor cleaning.

Such projects may require a separate written proposal or service agreement.

A separately approved commercial agreement may establish additional project-specific terms, including:

• Defined service boundaries.
• Access arrangements.
• Work schedules.
• Surface conditions.
• Pricing.
• Additional services.
• Safety requirements.
• Inspection procedures.

If a signed commercial agreement conflicts with these general service terms, the specific written agreement will govern to the extent permitted by law.

15. Customer Communication & Privacy

Customer contact details and service information are used to evaluate inquiries, communicate about services, and manage approved cleaning work.

Further information about customer data practices is available in FloorPro Hawaii's separate Privacy Policy.

Customer photographs and other personal information will be handled according to the published Privacy Policy and applicable law.

Optional marketing communications require their own appropriate consent.

16. Changes to Service Terms

FloorPro Hawaii may update these service terms as business practices or legal requirements change.

Updated terms will apply prospectively from their stated effective date.

Material changes to an already agreed service arrangement require appropriate communication and agreement.

Previously completed services are not retroactively governed by newly posted terms.

17. Governing Law & Customer Rights

These terms are interpreted under the applicable laws of the State of Hawaiʻi.

Nothing in this policy limits rights that cannot lawfully be waived.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Contact FloorPro Hawaii

Questions about cleaning methods, material limitations, or service concerns are welcome.

FLOORPRO HAWAII

Phone: (808) 756-3623

Email: FloorProHawaii@gmail.com

Website: https://www.floorprohawaii.com

Professional Cleaning. Fair Pricing. Outstanding Results.